Privacy Policy

Privacy Policy Overview

At Hot Water Guys ("we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. It is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Gramm-Leach-Bliley Act (GLBA), where applicable.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Who We Are
Information We Collect
- Personal Information
- Non-Personal Information
- Information from Third Parties
Legal Bases for Processing (GDPR)
How We Use Your Information
Disclosure of Your Information
Your Rights and Choices
- GDPR Rights
- CCPA Rights
- GLBA Rights
- Exercising Your Rights
Cookies and Similar Technologies
Data Security
Data Retention
International Data Transfers
Children's Privacy
Changes to This Privacy Policy
Contact Us

1. Who We Are

Data Controller: Hot Water Guys
Address: 352 Link Rd Houston TX 77009
Email: info@hotwaterguys.com
Phone: 832-673-0909

For the purposes of GDPR, Hot Water Guys is the Data Controller of your personal information.

2. Information We Collect

Personal Information

We may collect the following categories of personal information from you:

Identifiers:
- Name: Your first and last name.
- Contact Information: Email address, phone number, mailing address.
Financial Information:
- Payment Details: Credit/debit card numbers, billing address.
Commercial Information:
- Transaction History: Records of products or services purchased.
Internet or Other Electronic Network Activity:
- Usage Data: Browsing history, search history, interaction with our website.
Geolocation Data:
- Location Information: General geographic location based on IP address.
Professional or Employment Information:
- Job Title and Company: If provided during inquiries or service requests.
Inferences:
- Preferences: Information related to your hot water needs and preferences.

Non-Personal Information

We also collect non-personal information that does not directly identify you:

Browser and Device Information: Type of browser, device, operating system.
Cookies and Similar Technologies: For enhancing user experience (see Cookies and Similar Technologies).

Information from Third Parties

We may receive information about you from third parties:

Social Media Platforms: Information from your public profile if you interact with us via social media.
Marketing Partners: Data to enhance and personalize our marketing efforts.

3. Legal Bases for Processing (GDPR)

We process your personal information based on the following legal grounds:

Consent (Article 6(1)(a)): When you have given explicit consent for specific purposes.
Performance of a Contract (Article 6(1)(b)): To provide services you have requested.
Legal Obligation (Article 6(1)(c)): To comply with legal and regulatory requirements.
Legitimate Interests (Article 6(1)(f)): For purposes such as improving our services, fraud prevention, and direct marketing (where consent is not required).

You have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

4. How We Use Your Information

We use your personal information for the following purposes:

Providing and Personalizing Services:

To process transactions and fulfill orders.
To provide customer support and respond to inquiries.
To customize your experience with personalized content.

Marketing and Promotions:

To send newsletters, special offers, and promotional materials.
To conduct surveys and market research.

Improving Our Services:

To analyze usage patterns and improve website functionality.
To develop new products and services.

Legal Compliance and Security:

To comply with applicable laws, regulations, and legal processes.
To protect against fraud, unauthorized transactions, and other liabilities.

Business Operations:

In connection with business transfers such as mergers, acquisitions, or asset sales.

5. Disclosure of Your Information

We may disclose your personal information to the following categories of third parties:

Service Providers:

Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Affiliates and Subsidiaries:

Within our corporate family for operational, marketing, and administrative purposes.

Legal and Regulatory Authorities:

If required by law, regulation, or legal process, or to protect the rights, property, or safety of us or others.

Business Transfers:

In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties.

6. Your Rights and Choices

GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the following rights:

Right to Access: Obtain confirmation whether your personal data is being processed and access your personal data.
Right to Rectification: Correct inaccurate personal data and complete incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Limit the processing of your personal data under certain circumstances.
Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object: Object to processing of your personal data for direct marketing or on grounds relating to your particular situation.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
Right to Lodge a Complaint: File a complaint with a supervisory authority in your member state.

CCPA Rights

If you are a resident of California, you have the following rights:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: Opt-out of the sale of your personal information. Note: We do not sell personal information.
Right to Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights.

GLBA Rights

If applicable under the Gramm-Leach-Bliley Act:

Opt-Out of Information Sharing: You may opt-out of certain information sharing with non-affiliated third parties.
Safeguarding Your Information: We are required to protect the confidentiality and security of your nonpublic personal information.

Exercising Your Rights

To exercise any of your rights, please contact us using the information provided in the Contact Us section. We will respond to your request within the timeframes required by applicable law.

Verification Process:

We may need to verify your identity before processing your request.
Authorized agents may submit requests on behalf of consumers, subject to verification.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. This helps us understand how you use our website, personalize your experience, and improve our services.

Types of Cookies Used:

Essential Cookies: Necessary for website functionality.
Performance Cookies: Collect information about how visitors use our website.
Functional Cookies: Remember choices you make to improve your experience.
Targeting Cookies: Deliver relevant advertisements to you.

Managing Cookies:

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

For more information, please see our Cookie Policy.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

Technical Measures:

Encryption of sensitive data during transmission (e.g., SSL/TLS).
Secure storage systems with access controls.

Organizational Measures:

Regular staff training on data protection.
Restricted access to personal information to authorized personnel only.

While we strive to protect your personal information, no security system is foolproof, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Retention Periods:

Transaction Data: Retained for a minimum of 7 years for legal and tax purposes.
Marketing Data: Retained until you opt-out or withdraw consent.
Legal Compliance: Retained as required by applicable laws and regulations.

After the retention period expires, we will securely dispose of your personal information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located.

EEA Residents:

We ensure that transfers of personal data to third countries are subject to appropriate safeguards as per GDPR requirements, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

Notification of Changes:

Significant changes will be communicated via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us:

Hot Water Guys
Address: 352 Link Rd Houston TX 77009
Email: info@hotwaterguys.com
Phone: 832-673-0909

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